Terms and Conditions

Welcome to Samarise

These terms and conditions outline the rules and regulations for the use of Samarise’s website, located in the United Kingdom. By accessing this website, we assume you accept these terms and conditions. Do not continue to use Samarise if you do not agree to all of the terms and conditions stated on this page.

User Conduct

Acceptable and Unacceptable Use

  • Acceptable Use: You may use our website only for lawful purposes and in accordance with these terms.
  • Unacceptable Use: You must not use our website in any way that breaches any applicable local, national, or international law or regulation. This includes but is not limited to:
  • Committing or encouraging a criminal offense
  • Transmitting or distributing viruses, trojans, worms, logic bombs, or any other material which is malicious or technologically harmful
  • Hacking into any aspect of the service
  • Corrupting data
  • Causing annoyance to other users
  • Infringing upon the rights of any other person’s proprietary rights

Intellectual Property Rights

  • Copyright: All content included on this site, such as text, graphics, logos, images, and software, is the property of Samarise or its content suppliers and protected by UK and international copyright laws.
  • Trademarks: Samarise’s trademarks and trade dress may not be used in connection with any product or service that is not Samarise’s, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Samarise.

User-Generated Content

  • If you post content or submit material, you grant Samarise a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media.

Prohibited Activities

  • Engaging in any activity that interferes with or disrupts the Samarise website or services (or the servers and networks which are connected to the services).
  • Impersonating any person or entity or falsely stating or otherwise misrepresenting your affiliation with a person or entity.
  • Collecting or storing personal data about other users in connection with the prohibited conduct and activities.

Purchases and Payments

Product Descriptions and Pricing

  • We attempt to be as accurate as possible. However, we do not warrant that product descriptions or other content is accurate, complete, reliable, current, or error-free. If a product offered by Samarise is not as described, your sole remedy is to return it in unused condition.
  • Prices for our products are subject to change without notice.

Order Placement and Acceptance

  • Your order is an offer to Samarise to buy the product(s) in your order. When you place an order to purchase a product from Samarise, we will send you an email confirming receipt of your order and containing the details of your order.
  • Acceptance of your order and the completion of the contract between you and Samarise will take place when we dispatch the product(s) to you.

Payment Methods and Security

  • We accept various forms of payment, including credit/debit cards and PayPal.
  • All payment transactions are secure and encrypted, and we take precautions to protect your information.

Taxes and Duties

  • All prices include VAT (Value Added Tax) at the current rates and are correct at the time of entering the information into the system.
  • If your delivery address is outside of the UK, you may be subject to import duties and taxes, which are levied once the package reaches your country.

Shipping and Delivery

  • We aim to deliver products within the timeframe indicated at the time of your order.
  • Delivery charges and timescales vary depending on the type of products ordered, the service you select, and the delivery address.

Order Cancellations and Modifications

  • You may cancel your order for any reason up to the point of dispatch. If you wish to cancel or modify your order, please contact us immediately.

Returns, Refunds, and Exchanges

Return Policy

  • You have 30 days from receipt of your order to initiate a return. Items must be returned in their original condition and packaging.
  • You will be responsible for the cost of returning the items to us unless the items are damaged or defective.

Refund Process

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 14 days.

Exchange Policy

  • If you need to exchange an item, please contact us with your order number and details of the product you wish to exchange.

Damaged or Defective Items

  • If you receive a damaged or defective item, please contact us immediately with your order number and a description of the damage or defect. We will provide instructions on how to return the item and issue a replacement or refund.

Disclaimer and Limitation of Liability

Disclaimer of Warranties

  • This site is provided by Samarise on an “as is” and “as available” basis. Samarise makes no representations or warranties of any kind, express or implied, as to the operation of this site or the information, content, materials, or products included on this site.

Limitation of Liability for Damages

  • To the full extent permissible by applicable law, Samarise disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. Samarise will not be liable for any damages of any kind arising from the use of this site, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.

Indemnification

  • You agree to indemnify, defend, and hold harmless Samarise, its directors, officers, employees, consultants, agents, and affiliates, from any and all third-party claims, liability, damages, and costs (including, but not limited to, legal fees) arising from your use of this site or your breach of these terms and conditions.

Dispute Resolution

Governing Law

  • These terms and conditions are governed by and construed in accordance with the laws of the United Kingdom.

Arbitration or Mediation

  • Any dispute arising out of or in connection with these terms and conditions, including any question regarding its existence, validity, or termination, shall be referred to and finally resolved by arbitration or mediation under the rules of the UK arbitration or mediation bodies.

Jurisdiction

  • The courts of the United Kingdom shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these terms and conditions.

If you have any questions about these terms and conditions, please contact us at support@samarise.com.