We're Here to Help, Anytime, Anywhere
Customer Care
Our dedicated team is available around the clock to assist you with any questions or issues you may have, ensuring you receive the help you need, whenever you need it. Reach out to us through various channels including phone, email, and live chat. No matter where you are or what device you’re using, we’re just a click or call away. We understand that every situation is unique. Our experts are committed to providing tailored solutions to meet your specific needs, ensuring a seamless and satisfying experience.
Phone
(+44) 7429-465981
Monday-Friday: 09:00 - 17:00
Saturday-Sunday: 15:00 - 20:00
customercare@samarise.co.uk
Response Time: 3-4 Business Days
Contact with an expert
Frequently asked questions
How can I track my order?
You can track your order using the tracking number provided in your confirmation email. Simply enter the number on our website's tracking page.
What are the shipping options and costs?
We offer standard, expedited, and overnight shipping. Costs vary based on the delivery method and your location. Shipping costs will be calculated at checkout.
How long will it take for my order to arrive?
Delivery times depend on the shipping method selected and your location. Standard shipping typically takes 5-7 business days, while expedited options are faster.
Can I change or cancel my order after it has been placed?
Once an order is placed, we begin processing it immediately to ensure timely delivery. If you need to change or cancel your order, please contact our customer service team as soon as possible. Changes or cancellations cannot be guaranteed.
What should I do if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact our customer service team immediately with your order number and a photo of the item. We will arrange for a replacement or refund as quickly as possible.