At SAMARISE, we value your satisfaction and aim to provide a hassle-free shopping experience. Here is an overview of our policies on cancellations, refunds, and returns.

Refund Policy Refunds are available for defective items and incorrect orders (wrong size, color, or product). Refunds will be issued as store credit or to the original payment method based on your preference. All refund requests will be processed within 2 working days after the returned item is received and inspected.

Return Policy Customers can return items within 5 days of receipt. Returned items must be unused, in their original packaging, and with all tags attached. The buyer is responsible for covering the return shipping costs. Upon receiving and inspecting the returned item, we will process your refund or exchange within 2 working days. Refunds will be issued as store credit or to the original payment method based on your preference.

Cancellation Policy Customers can cancel their orders before shipment. To cancel, please contact us within 24 hours of placing your order. Once the cancellation is confirmed, we will process your refund to the original payment method within 2 working days.

For any inquiries or to initiate a cancellation, refund, or return, please contact our customer service team at sales@samarise.co.uk.

Thank you for choosing SAMARISE!